Support Pricing & Plans

SME

from RM

4,200 /incident

Perfect for SME with 

  • 12 months contract

  • 6 minimum commitmet incidents

  • 8 x 5 x NBD (Excluding weekend & Public Holiday)

  • Support Coverage hour 9am to 7pm

  • Email/Phone/Onsite on covered products

  • 4 x Onsite Support / Remote Support 

  • 2 x Remote Support

  • 1 x Summary Incident Report

Premium

from RM

24,000 /year

Perfect for

  • 12 months contract

  • 12 incidents pack

  • 24 x 7 x 365 (Including weekend & Public Holiday)

  • Email/Phone/Onsite on covered products

  • 1x Summary Incident Report

  • 2 x Healthcheck per year

  • 2 x Healthcheck Presentation

     

Basic

from RM

7,500 /year

Perfect for

  • 12 months contract

  • 5 incidents pack

  • 8 x 5 x 365 (excluding weekend & Public Holiday)

  • Email/Phone/Onsite on covered products

  • 1x Summary Incident Report

  • Optional Upgrade to 24 x 7 x 365 (Include Public Holiday) at 40% of the total price

     

Ultimate

from RM

50,000 /year

Perfect for

  • 12 months contract

  • Unlimited incidents

  • 8 x 5 x 365 (excluding weekend & Public Holiday)

  • Email/Phone/Onsite on covered products

  • 1x Summary Incident Report

  • 2 x Healthcheck per year

  • 2 x Healthcheck Presentation

     

Standard

from RM

14,400 /year

Perfect for

  • 12 months contract

  • 8 incidents pack

  • 24 x 7 x 365 (Including weekend & Public Holiday)

  • Email/Phone/Onsite on covered products

  • 1x Summary Incident Report

  • 1x Healthcheck per year

  • 1x Healthcheck Presentation


     

POPULAR

Service Terms:

  1. A twelve (12) months commitment period, if you are subscribed to any of the support plans above.

  2. Additional charges will be incurred for any optional add-on products and services.

  3. All prices are subjected to 6% SST.

Support services coverage

Infowhiz support services provide a mix of tools and technology and people, to help you optimize performance, lower costs, and innovate faster. We save time for your team by helping you to move faster in the business IT and focus on your core business. 

All support plans include the following products and solutions.

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vSphere, vSAN, vROPS, SRM, vSphere Replication

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Server, Storage, Network Switch & SAN Switch

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Sophos InterceptX, Email Security & Firewall

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Server, Storage, Network Switch & SAN Switch

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NetBackup

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Backup & Replication

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Windows Server, AD Server & File Server