Support Pricing & Plans

SME

from RM

4,200 /incident

Perfect for SME with

12 months contract
6 minimum commitmet incidents
8 x 5 x NBD (Excluding weekend & Public Holiday)
Support Coverage hour 9am to 7pm
Email/Phone/Onsite on covered products
4 x Onsite Support / Remote Support
2 x Remote Support
1 x Summary Incident Report

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Premium

from RM

24,000 /year

Perfect for

12 months contract
12 incidents pack
24 x 7 x 365 (Including weekend & Public Holiday)
Email/Phone/Onsite on covered products
1x Summary Incident Report
2 x Healthcheck per year
2 x Healthcheck Presentation

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Basic

from RM

7,500 /year

Perfect for

12 months contract
5 incidents pack
8 x 5 x 365 (excluding weekend & Public Holiday)
Email/Phone/Onsite on covered products
1x Summary Incident Report
Optional Upgrade to 24 x 7 x 365 (Include Public Holiday) at 40% of the total price

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Ultimate

from RM

50,000 /year

Perfect for

12 months contract
Unlimited incidents
8 x 5 x 365 (excluding weekend & Public Holiday)
Email/Phone/Onsite on covered products
1x Summary Incident Report
2 x Healthcheck per year
2 x Healthcheck Presentation

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Standard

from RM

14,400 /year

Perfect for

12 months contract
8 incidents pack
24 x 7 x 365 (Including weekend & Public Holiday)
Email/Phone/Onsite on covered products
1x Summary Incident Report
1x Healthcheck per year
1x Healthcheck Presentation

Request for Quote

Support services coverage

Infowhiz support services provide a mix of tools and technology and people, to help you optimize performance, lower costs, and innovate faster. We save time for your team by helping you to move faster in the business IT and focus on your core business.

All support plans include the following products and solutions.